Diligence in client communication is sometimes exaggerated…some attorneys say they do it well, but often they don’t. How important is it for you to identify an issue with a client BEFORE it gets out of hand? One solo practitioner once told me, “chances are, if a client has a problem with me, I would know about it.” Not if you don’t ask. Here is a tool that at first may seem like overkill when it comes to communicating with your clients, but believe me, I’ve seen it produce gr